FAQ

Welcome to our page of frequently asked questions! If you are still unsure of something, don't hesitate to reach out to us over at our contact page.

What payment methods do you accept? We accept various payment methods including credit/debit cards (Visa, Mastercard, American Express), PayPal, and other secure payment gateways supported by Shopify.
What is your shipping policy? We offer shipping to most regions worldwide. Shipping costs and delivery times vary depending on your location and the shipping method chosen at checkout. Rates will be auto generated at checkout based on location and shipping method.
Do you offer international shipping? Yes, we do offer international shipping to most countries. However, shipping rates and delivery times may vary depending on the destination. Please check with us or proceed to checkout for more accurate shipping information.
What is your return policy? We want you to be completely satisfied with your purchase. If you are not happy with your order for any reason, you may return it within 14 days of receiving it for a full refund or exchange.
How can I track my order? Once your order has been shipped, you will receive a shipping confirmation email with a tracking number and instructions on how to track your package.
What if I receive a damaged or defective item? We apologize for any inconvenience caused. Please contact our customer support team within 14 days of receiving your order, and we will be happy to assist you with a replacement or refund.
Can I cancel or modify my order after it has been placed? We strive to process orders as quickly as possible. If you need to cancel or modify your order, please contact us immediately. Once an order has been processed and shipped, we may not be able to make any changes.
How can I contact customer support? You can contact our customer support team by emailing support@dnk.clothing or by filling out the contact form on our website. We strive to respond to all inquiries promptly.
Do you offer wholesale or bulk ordering? Yes, we offer wholesale and bulk ordering options for select products. Please contact our sales team for more information on pricing and availability.
Do you offer custom prints? Yes, we offer custom prints but with an additional fee. Please contact us at support@dnk.pickleball for more information and questions.
What size am I? Almost all of our products include a size chart with imperial and metric measurements to ensure you find your size. A lot of our clothing and apparel is also Unisex.

*Disclaimer
Most shipping promotions only apply for recipients located in the United States